For a very long time I have prided myself on being a quality and customer satisfaction driven photographer. Was I perfect? ABSOLUTELY not! But I have learned from my mistakes and feel like I have continually gotten better in both areas. My work has improved over the years, at least I'd like to think so, and me paying attention to clients or prospective clients wants and needs has also come a long way. I also take time to try to educate clients on how some things work or won't work and why, without getting too winded or boring. OK, winded probably happens but that is just who I am. LOL